In Many Instances,"other Customers" Are Present in the Service Environment

question 53

Essay

In many instances,"other customers" are present in the service environment and can affect the nature of the service outcome or process.List and discuss four ways that "other customers" can adversely affect the service delivery at a steak restaurant.

---

Definitions:

Dividend Payout Ratio

A financial ratio indicating the percentage of a company's earnings paid to shareholders in dividends.

Capital Budgeting

The process businesses use to evaluate and select major capital investments, based on their potential to generate additional profits or cash flow.

Clientele Effect

The theory suggesting that the types of dividends a company pays can attract different types of investors.

Stockholders

Individuals or entities that hold stock in a company, thereby owning a portion of the company and having certain rights, such as the right to vote on corporate matters.