Kate Recently Learned to Play Golf

question 15

Multiple Choice

Kate recently learned to play golf.Last week,she decided to try a new golf course.She signed in to play and was given the keys to an electric golf cart without any instructions on how to operate it.After she drove the cart into a lake,she swore never to play golf again.According to Kate,"There are just too many things you have to know before you can become a real golfer." Two months later,the golf course manager called Kate and asked why she had not returned to play another game.Which service recovery strategy is being used in this example?

• A) Make the service fail safe
• B) Encourage and track complaints
• C) Treat customers proactively
• D) Use procedural fairness
• E) Learn from lost customers

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Definitions:

Land Purchases

Transactions involving the buying of land property.

Walt Disney Productions

Walt Disney Productions is a historic name for The Walt Disney Company, an American diversified multinational entertainment and media conglomerate known for its film studio and theme parks.

Ratification

The official approval of a contract or agreement, making it valid and enforceable.

Exceeded Authority

Acting beyond the powers or rights granted by a legal or organizational authority, potentially leading to unauthorized or invalid actions.