Service Employees Who Depend on Tips or Commissions for Income

question 58

Multiple Choice

Service employees who depend on tips or commissions for income are likely to face greater levels of _____ conflict than employees who receive a straight salary.

• A) Person/role
• B) Vertical
• C) Organization/client
• D) Inter-client
• E) Horizontal

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Definitions:

Group Polarization

The tendency for a group to make decisions that are more extreme than the initial inclination of its members, especially after group discussions.

White Supremacists

Individuals or groups who believe that white people are superior to those of other races and should have control over others.

Deindividuation

Deindividuation is a psychological state characterized by lowered self-awareness and decreased social identity, often leading to disinhibited and impulsive behavior, typically within group settings.

Self-Restraint

The ability to control one’s impulses, emotions, or desires, especially in difficult situations.