A Regional Chain of Travel Agencies Uses Role-Playing to Determine

question 50

Multiple Choice

A regional chain of travel agencies uses role-playing to determine how courteously and efficiently a potential employee will handle difficult customers who keep changing their minds.The travel agency is assessing:

• A) Service competency
• B) Empathy
• C) Assurance
• D) Service inclination
• E) Service responsibility

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Definitions:

Founding Team

The original group of individuals who establish a company, working together to bring the business concept to reality.

Passion

An intense positive emotion, which is usually related to entrepreneurs who are engaged in meaningful ventures, or tasks and activities, and which has the effect of motivating and stimulating entrepreneurs to overcome obstacles and remain focused on their goals.

Strong Ties

Deep, close relationships often characterized by trust, frequent interaction, and a strong sense of commitment.

Social Capital

Refers to the networks, relationships, and connections among people that can be leveraged for mutual benefit and to achieve goals.