The Empowerment of Employees Makes Which of the Following Service

question 16

Multiple Choice

The empowerment of employees makes which of the following service recovery strategies easier to implement?

• A) Make the service fail safe
• B) Learn from lost customers
• C) Treat customers fairly
• D) Encourage and track complaints
• E) Respond quickly

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Definitions:

Black Politics

Refers to the political movements, ideologies, and efforts directed towards advocating for the rights, equality, and empowerment of Black or African-American communities.

White League

A white supremacist paramilitary group in the United States during the Reconstruction era, which aimed to overthrow Republican state governments in the South and restore white Democrats to power.

Klan

Refers to various secret factions, historically the Ku Klux Klan, known for promoting white supremacy, racism, and terrorizing minorities.