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Ambient Conditions Will Have the Least Effect on Customer Behavior

question 16

Multiple Choice

Ambient conditions will have the least effect on customer behavior in which of the following servicescapes?


Definitions:

Homophobia

A fear and hatred of homosexuality.

Racism

Prejudice, discrimination, or antagonism directed against someone of a different race based on the belief that one's own race is superior.

Kinkeeper

A family member, often a woman, who takes responsibility for maintaining communication and fostering relationships among extended family members.

Communicator

An individual or entity that conveys information or expresses ideas to others through speech, writing, or other forms of communication.

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