Two Decades Ago,travelers Needing a Place to Rest for the Night

question 6

Multiple Choice

Two decades ago,travelers needing a place to rest for the night looked for the large,multi-colored Holiday Inn signs.Eventually,the signs started looking dated and seemed to remind people of early times even though the motel chain knew travelers wanted to stay in modern rooms with all the latest amenities.Holiday Inn recognized the signs were sending the wrong message during which stage of the physical evidence strategy?

• A) Map the physical evidence of the service
• B) Assess and identify physical evidence opportunities
• C) Clarify roles of the servicescape
• D) Recognize the strategic impact of physical evidence
• E) Update and modernize the physical evidence

Define and differentiate between self-esteem, self-awareness, and emotional intelligence.

Acknowledge the interaction between personality factors and specific behaviors in the workplace.

Identify the characteristics of emotional intelligence and their importance in organizational success.

Understand the impact of hope and attitudes on managerial styles and organizational behavior.

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Definitions:

Exciting News

Information that triggers a strong positive emotional response due to its unexpected, interesting, or beneficial nature.

Daily Meditation

The practice of spending time in quiet thought for relaxation or as a spiritual or religious activity, performed regularly each day to enhance mental, emotional, and physical well-being.

Extrinsic Motivation

The drive to perform activities for external rewards or to avoid punishment, rather than for intrinsic enjoyment or satisfaction.

Babysitting

The temporary care of a child or children by someone other than the parents or legal guardians, usually for a few hours, involving activities such as playing, feeding, and putting the child to sleep.