Sometimes Firms Have Service Encounters That Fail Because of ___________,Who

question 32

Multiple Choice

Sometimes firms have service encounters that fail because of ___________,who intentionally or unintentionally act in a way that is disruptive,rude,or aggressive.

• A) Profitable customers
• B) Dysfunctional customers
• C) Friends
• D) Strangers
• E) Heterogeneous customers

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Definitions:

Tracert

A Windows command line network troubleshooting command that displays the path a data packet takes through a network, thus allowing you to see where a fault occurs in larger networks. Compare with traceroute, used in macOS and Linux.

Latency

In networking, the amount of delay experienced as a packet travels from source to destination.

DHCP Server

Software configured on a network server or router that issues IP addresses from its pool of numbers upon request to a network device.

Ipconfig

A command used from a command prompt in Windows to view the current IP configuration settings.