Once an Organization That Is Developing a Physical Evidence Strategy

question 23

Multiple Choice

Once an organization that is developing a physical evidence strategy has recognized the strategic impact of physical evidence,it should next:

• A) Update and modernize this physical evidence
• B) Clarify the tactical roles of the servicescape
• C) Create a cross-functional work team
• D) Blueprint the physical evidence of service
• E) Map the service encounter points

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Definitions:

Operating Procedures

Established methods or protocols outlining the steps to be followed in conducting certain processes or activities within an organization.

Equipment and Facilities

The tools, machinery, and infrastructure required for the production of goods or the provision of services.

Legal Implications

Refers to the possible consequences or effects that actions or decisions might have under the law.

Admissions

The process or act of allowing someone to enter a place, institution, or organization, often based on certain criteria or requirements.