The First Step in Delivering High Service Quality Is

question 21

Multiple Choice

The first step in delivering high service quality is:

• A) Hiring the right people
• B) Understanding customer requirements
• C) Innovation
• D) A service blueprint
• E) Employee training

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Definitions:

Hunger-Arousing Hormone

A chemical substance produced in the body that regulates hunger, such as ghrelin.

Orexin

A neurotransmitter that is crucial in controlling wakefulness, hunger, and levels of excitement.

Hypothalamus

A region of the brain responsible for the production of many of the body's essential hormones, regulating vital functions such as temperature, hunger, and thirst.

Set Point

Set point refers to the theory suggesting that the body regulates its weight and other physiological functions around a predetermined, stable value or range.