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New management of the Falcons football team surveyed former season ticket holders to determine why they were no longer attending the games.As a result,it set "Clean and well-stocked restrooms" as one of its _____ customer-defined standards.
Path-Goal Leadership
A leadership theory that suggests a leader's behavior is motivated by the desire to meet followers' needs and guide them towards achieving their goals.
Transactional Perspective
A viewpoint that focuses on the exchanges and interactions between entities, analyzing outcomes based on costs and benefits.
Situational Leadership Theory
A leadership theory proposing that effective leaders must vary their approach based on the situation and the readiness level of their followers.
Competencies
Refers to the skills, knowledge, and abilities that individuals need to perform effectively in their roles.
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