Once a Service Provider Has Translated Customer Expectations into Behaviors

question 14

Essay

Once a service provider has translated customer expectations into behaviors and actions,it must select those behaviors and actions that will be used to create employee standards.What are the six most important criteria for the creation of those standards?

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Definitions:

Vertebrate Eyes

The specialized organ in vertebrates that allows for the perception of vision, consisting of structures such as the cornea, iris, lens, and retina.

Retina

The light-sensitive layer of tissue at the back of the eye that captures images and sends visual information to the brain.

Light Sensitive

Refers to an organism or material that reacts to or is affected by the presence or intensity of light.

Statocysts

Sensory organs found in invertebrates that help to maintain equilibrium and balance.