When Marilyn Returned to Her Oncologist's Office for a Checkup,she

question 48

Multiple Choice

When Marilyn returned to her oncologist's office for a checkup,she was pleased to find the waiting room had been remodeled and it now contained a large aquarium.There was even a sign that said watching fish is an excellent stress reducer.Since Marilyn did not feel nearly as anxious before going to the oncologist's examination room,she decided the addition of the swimming fish was a good:

• A) Major innovation
• B) New service for the currently served market
• C) Service line extension
• D) Service improvement
• E) Style change

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Definitions:

Jay Conger

An academic and author recognized for his research on leadership, influence, and organizational behavior.

Achievement-oriented Leadership

A leadership style focused on setting challenging goals, emphasizing excellence, and working to achieve high standards of performance.

Directive Leadership

A leadership style where the leader tells team members what to do and how to do it, controlling most decision-making processes.

Supportive Leadership

Supportive leadership is a leadership style where the leader shows concern for employees' well-being, encourages open communication, and supports team members in their roles.