During the Commercialization Stage,the Service Goes Live and Is Introduced

question 59

Multiple Choice

During the commercialization stage,the service goes live and is introduced to the marketplace.This stage has two primary objectives.One is to build and maintain acceptance of the new service among large numbers of service delivery personnel who will be responsible for day to day service quality.The other is to:

• A) Evaluate tangibles for the service that are designed to reduce problems associated with service heterogeneity
• B) Monitor all aspects of the service during introduction and through the complete service cycle
• C) Provide adequate resources to prevent service failures
• D) Develop a positioning strategy around which the service provider can build a sustainable competitive advantage
• E) Analyze the market and begin the next new service development process

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Definitions:

Evolutionary Change

The process through which species undergo modification and diversification over generations due to genetic variation and natural selection.

Natural Selection

The process where organisms better adapted to their environment tend to survive and produce more offspring, a fundamental concept in evolutionary biology.

Diploid

A cell or organism that has two sets of chromosomes, one from each parent, typical of most adult organisms.

Alleles

Different forms of a gene that can exist at a specific locus on a chromosome, contributing to the genetic diversity of organisms.