Simone Called the Puppy Heaven Kennel to Reserve a Kennel

question 68

Multiple Choice

Simone called the Puppy Heaven Kennel to reserve a kennel for her German Shepherd while she went on vacation.In terms of the service blueprint,Simone's telephone call is an example of a(n) :

• A) Customer action
• B) Onstage contact employee action
• C) Backstage contact employee action
• D) Support process
• E) Audience action

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Definitions:

Conflict Stimulation

A strategy of deliberately inducing or escalating conflict in a controlled environment to achieve positive outcomes, such as enhancing problem-solving or innovation.

Motivate Change

The process of creating incentives or reasons for individuals or groups to alter their behavior, perceptions, or environment in a desired way.

Open-Minded Discussion

A conversation where participants are willing to consider and discuss a variety of perspectives and ideas without prejudice.

Counter Evidence

Information or data that contradicts or disproves previously held beliefs or conclusions.