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While being trained at Disney University in Orlando,Florida,Disney employees are told they are not just employees but pivotal "cast members" in a "show." From street sweepers to monorail pilots,each cast member must go out of his or her way to make the resort seem unreal.No matter how tired employees are or how deeply guests may try their patience,employees must never lose composure._______ labor is required of Disney employees to always maintain composure.
Degrees Of Acceptability
Refers to the range or spectrum within which ideas, behaviors, or actions are deemed acceptable or tolerable by a group, organization, or society.
Role Expectations
The anticipated behaviors and actions associated with a particular position or job within a group or organization.
Impression Management
The process by which individuals attempt to control the impressions others form of them, especially in social interactions.
Organizational Politics
The employment of influence and social connections within a company to implement modifications that advantage either the organization itself or the people belonging to it.
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