In a Service Blueprint,the Line of Visibility Separates

question 52

Multiple Choice

In a service blueprint,the line of visibility separates:

• A) Customer actions from onstage contact employee actions
• B) Backstage contact employee actions from support processes
• C) Onstage contact employee actions from backstage contact employee actions
• D) Onstage contact employee actions from support processes
• E) Customer actions from backstage contact employee actions

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Definitions:

Authority

The vested power to influence or command within an organization.

Power

The ability of one person to influence another.

Formal Group

An organized collection of individuals with a defined structure that is established to achieve specific goals.

Organizational Boundaries

Limits that define an organization's structure, roles, and responsibilities, and separate it from its environment and other organizations.