Which of the Following Statements About the Benefits of Service

question 45

Multiple Choice

Which of the following statements about the benefits of service guarantees is true?

• A) To be valid,service guarantees must be in writing
• B) A good guarantee forces the company to focus on its customers
• C) Employee morale can be adversely affected by service guarantees
• D) The guarantee negates the service recovery strategy of act quickly
• E) A good guarantee will generate a lot of feedback-most,if not all of it,useless

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Definitions:

Profit-Maximizing

A strategy or approach aimed at achieving the highest possible profit from business operations.

Edited and Typeset

The process of making textual corrections, formatting, and arranging material for publication in a visually appealing and consistent manner.

Marginal Cost

The upsurge in comprehensive cost due to the fabrication of one more unit of a good or service.

Profits

The financial gain obtained when the revenues generated from business activities exceed the expenses, costs, and taxes needed to sustain those activities.