A Man Who Became Intoxicated on a Flight Started Speaking

question 57

Multiple Choice

A man who became intoxicated on a flight started speaking loudly,annoying the other passengers.The flight attendant asked the passenger if he would be driving when the plane landed and offered him coffee.He accepted the coffee and became quieter and friendlier.This is an example of which type of service encounter incident?

• A) Reliability
• B) Adaptability
• C) Spontaneity
• D) Functionality
• E) Coping

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Definitions:

Goal-directed

Behavior or actions that are planned and executed with a specific outcome or objective in mind.

Childhood Obesity

A serious medical condition affecting children and adolescents, characterized by a body weight well above the normal weight for their age and height.

Type II Diabetes

A chronic condition characterized by high blood sugar levels due to insulin resistance or a lack of insulin.

Evidence-based Practice

A decision-making approach that integrates the best available research evidence with clinical expertise and patient values.