When Is a Service Guarantee Inappropriate

question 31

Multiple Choice

When is a service guarantee inappropriate?

• A) When prices for the service are high
• B) When negative impact of unsolved problems is high
• C) When service quality is truly uncontrollable
• D) When company has a poor image for service quality
• E) When company depends on frequent customer purchases

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Definitions:

Corporate Social Responsibility

The practice of companies taking responsibility for their impact on society and the environment, often beyond what is legally required.

Legislative Barriers

Legal or regulatory obstacles that affect how businesses operate, can limit market entry, or affect competition within industries.

Tactical Greening

Strategic actions taken by companies to make their operations more environmentally friendly without significant alterations to their core business practices.

Quasi-Greening

The practice of making only minor or superficial efforts towards sustainability or environmental responsibility, often for marketing purposes.