When a Customer Enters John Robert's Spa,which Has a Reputation

question 32

Multiple Choice

When a customer enters John Robert's Spa,which has a reputation for extraordinary service,some of the _________ expected of employees are,"greet the client enthusiastically within 8 to 10 seconds," "confirm the client's appointment," and "offer to provide a refreshment."

• A) Attitudes
• B) Specific behaviors and actions
• C) Value dimensions
• D) Abstract requirements
• E) General requirements

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Definitions:

Gender Identity

A person's internal perception of their gender identity, which might not always align with the gender they were designated at birth.

Gender Dysphoria

A psychological condition where an individual experiences distress because of a disparity between their assigned sex at birth and their gender identity.

Impaired

Signifies a reduction in the ability or function of an individual, which may be due to various causes including psychological or physical health conditions.

Incongruence

A discrepancy between one's self-perception and the reality of one's situation or experiences, often leading to internal conflict and discomfort.