Aramark Is a Food Service Company That Supplies Meals to More

question 48

Multiple Choice

Aramark is a food service company that supplies meals to more than 200,000 hospital patients daily.To improve its service,it created a database that tracks patient preferences individually by hospitals,regionally,and nationally.The accumulated database is used to provide better menus.Aramark's kitchen staff deliver the food and are referred to as hosts.All hosts have a minimum of 40 hours of training to teach them how to be courteous,efficient,and quick.These trained hosts deliver customized meals from carts preloaded according to room number.According to patient surveys,Aramark has boosted patient satisfaction by almost 10 percent by providing customized meals.Aramark is using _____ in its customer retention strategy.

• A) Financial bonds
• B) Social bonds
• C) Customization bonds
• D) Structural bonds
• E) Heterogeneity

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Definitions:

Virtual Teams

Groups of people who work together from different geographical locations, relying on communication technology such as email, video conferencing, and messaging apps to collaborate.

Virtual Teams

Groups of individuals who work together from different geographical locations and rely on communication technology to collaborate.

Cross-Functional Teams

Groups composed of members from different departments within an organization, working together towards a common goal.

Team Functioning

the manner in which a team operates, including its processes, interactions, and ways to achieve its goals.