Every Thursday Afternoon for Almost Twenty Years,Jasmine and Tanya Have

question 10

Multiple Choice

Every Thursday afternoon for almost twenty years,Jasmine and Tanya have gotten a manicure at the same location.The manicure salon has changed ownership three times and has had two different names during that same period,but Jasmine and Tanya still find it a convenient place to meet and share news about friends and relatives.Jasmine and Tanya's relationship with the manicure salon exemplifies how a service provider uses _____ to support its customer retention strategy.

• A) Economic bonds
• B) Social bonds
• C) Customization bonds
• D) Structural bonds
• E) Security bonds

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Definitions:

Required Rate

The minimum return an investor is willing to accept when investing in a project, taking into account the risk level of the investment.

Annual Dividend

The total amount of money paid by a company to its shareholders in the form of dividends over a year.

Gross Domestic Product

A measure of the economic output of a country, calculated as the total value of all goods and services produced within the country's borders in a specific time period.

Market Value

The current price at which an asset or service can be bought or sold, determined by supply and demand.