Which of the Following Types of Interaction Activities in a Service

question 10

Multiple Choice

Which of the following types of interaction activities in a service organization is used to obtain ideas for service improvement?

• A) Employee suggestions
• B) Employee internal satisfaction surveys
• C) Research on intermediate customers
• D) Executive listening approaches
• E) Executive visits to customers

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Definitions:

Social Construction Theory

A theory that suggests knowledge, identities, and realities are constructed through social interactions and cultural norms.

Androgen Insensitivity Syndrome

A condition where a person who is genetically male is resistant to male hormones (androgens), leading to the development of female physical traits but male genetic makeup.

Klinefelter Syndrome

A condition in which a male has one or more extra X chromosomes, causing the development of female secondary sex characteristics.

Congenital Adrenal Hyperplasia

A group of inherited disorders of the adrenal gland whereby individuals born with this condition lack an enzyme needed by the adrenal gland to make the hormones cortisol and aldosterone.