Examlex
When Allyn and Baylee received the catalog from the antique auction,they assumed the auction would be of the highest quality antiques because the 32-page catalog was filled with attractive color photos on slick high-quality paper and cost $2.50 to mail.Categorize this catalog as a source of Allyn's and Baylee's desired and predicted service expectations.
Relationship Selling
A sales approach focusing on building long-term relationships with customers, rather than on individual transactions, to foster loyalty and repeat business.
Multi-level Marketing
A strategy some direct sales companies use to encourage existing distributors to recruit new distributors by paying the existing distributors a percentage of their recruits' sales.
Public Relations
Nonpersonal communication focused on promoting positive relations between a firm and its stakeholders.
Personal Selling
A direct marketing approach where sales representatives personally interact with potential customers to facilitate a purchase.
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