Examlex
What is provider gap 3 of the gaps model of service quality?
Customer Complaints
Refers to expressions of dissatisfaction or concerns raised by customers regarding a company's products or services.
Third-Party Response
Reactions or actions taken by an external entity, not directly involved in a transaction or interaction, in response to an event or situation.
Voice Response
A technology that allows computers to interact with humans through the use of voice and DTMF tones input via a keypad.
Consumer Satisfaction
Consumer satisfaction is the measure of how products or services supplied by a company meet or surpass a customer's expectations, often considered key to building brand loyalty.
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