The Characteristic of a Service That Refers to Differences in Employees

question 9

Multiple Choice

The characteristic of a service that refers to differences in employees' performances is:

• A) Intangibility
• B) Heterogeneity
• C) Divisibility
• D) Perishability
• E) Simultaneous production and consumption

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Definitions:

Hormone

Chemical substances produced in the body that regulate and control the activity of certain cells or organs.

Renin

Enzyme released by the kidneys that leads to the secretion of aldosterone and a rise in blood pressure.

Urethra

A duct through which urine is discharged from the bladder to the exterior of the body in both males and females, and through which semen is discharged in males.

Reproductive System

Organ system in humans that includes the sex-specific organs (testes, ovaries, etc.); produces and transports gametes; in females, nurtures and gives birth to offspring.