_______ Standards Are Operations Standards Set by a Service Firm

question 34

Multiple Choice

_______ standards are operations standards set by a service firm to correspond to customer expectations.

• A) Company-driven
• B) Competitor-driven
• C) Contact employee-driven
• D) Customer-driven
• E) Management-defined

---

Definitions:

Suspending

Temporarily halting or delaying an activity, process, or privilege, often until specific conditions are met.

Collective Agreements

Legally binding contracts between employers and workers' representatives (often unions) setting out terms of employment, wages, and workplace conditions.

Common Law

A legal system based on custom, tradition, and court decisions, as opposed to statutory laws.

Material Change Report

A document filed by publicly traded companies to disclose any changes that could be considered important to shareholders or the market.