Services Marketing Bridges the Gap Between What Customers Expect to Get

question 56

True/False

Services marketing bridges the gap between what customers expect to get and what they perceive they actually got.

---

Definitions:

Phosphorescence

A type of photoluminescence where a substance absorbs photons and re-emits them, resulting in a glow after the excitation source is removed.

Radioactivity

The spontaneous emission of particles or radiation from the nucleus of an unstable atom as it becomes more stable.

Atomic Nucleus

The dense, positively charged center of an atom, composed of protons and neutrons.

Radioactive Elements

Elements that spontaneously emit radiation as a result of the decay of their atomic nuclei.