A Hotel Manager Is Studying Other Hotels to See How

question 27

Short Answer

A hotel manager is studying other hotels to see how they achieve and maintain service quality.The manager has spent some time paying attention to the actions,interactions,and appearance of front desk clerks,housekeepers,spa attendants and restaurant staff.With which element of the services marketing mix is the hotel manager concerned?

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Definitions:

Non-Human Animals

Refers to all animals other than humans, often used in research to study biological and behavioral processes.

Informed Consent

The process of providing individuals with all relevant information regarding a procedure or study, ensuring they understand and agree to participate voluntarily.

Organized System

A structured set of components or entities that are interrelated and work together to achieve a particular goal or function.

Hypothesis

A proposed explanation for a phenomenon, made as a starting point for further investigation, which can be tested through experimentation or observation.