Examlex
The first rule of service quality is to do it right the first time.
Attitude Commitment
The degree to which an individual is psychologically attached to their attitudes or beliefs.
Balance Theory
A psychological theory explaining how individuals maintain harmony and consistency in their relations and attitudes.
Sentiment
An attitude, thought, or judgment prompted by feeling or emotion.
Post-Purchase Dissonance
The feeling of regret or doubt experienced by a consumer after making a significant purchase.
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Q63: What is the fundamental issue underlying supply