An Airline Is Concerned with Whether Its Passengers Are Satisfied

question 53

Short Answer

An airline is concerned with whether its passengers are satisfied with how their luggage is handled before,during and after a flight.With which element of the services marketing mix is the airline concerned?

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Definitions:

Water Content

The amount of water present in a substance, organism, or environment, critical for maintaining life and chemical reactions.

Stretch Receptors

Sensory receptors that sense muscle stretch and contraction, thereby providing feedback to maintain posture and balance.

Atrial Natriuretic Hormone

A hormone secreted by the heart's atria that regulates blood pressure, blood volume, and the balance of fluids and electrolytes in the body.

Macula Densa Cells

Specialized cells in the kidney that monitor sodium chloride concentrations and regulate renal blood flow and glomerular filtration rate.