Which of the Following Is an Intangible Component of a Car

question 43

Multiple Choice

Which of the following is an intangible component of a car repair shop?

• A) Replacement parts
• B) Employee uniforms
• C) Barrel for storing recyclable motor oil
• D) The training the mechanic has received
• E) Customer waiting area

---

Definitions:

Unfreezing

The initial stage of the change process where current behaviors are questioned or challenged to facilitate the adoption of new behaviors.

Diagnosis

The systematic collection of information relevant to impending organizational change.

Change

The implementation of a program or plan to move the organization or its members to a more satisfactory state.

Diagnosis

The identification of the nature or cause of a particular phenomenon, often used in the context of medical conditions but also applicable to problem-solving in various fields.