When IKEA,the World's Largest Furniture Retailer,wanted to Open a Store

question 23

Multiple Choice

When IKEA,the world's largest furniture retailer,wanted to open a store in Chicago,the company asked groups of customers to dream up their ideal shopping experience and draw a design for a store that would satisfy their needs.IKEA subsequently incorporated the customers' ideas into the service design for the store.Instead of simply conducting surveys to determine customer expectations,IKEA put customers in a "wish mode" and successfully used an innovative approach to close provider _________ of the gaps model of service quality.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

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Definitions:

Self-managed Team

A group of employees who are provided with the autonomy to plan, execute, and control their own work tasks and processes, often without direct supervision.

Collaborative Software

Computer applications designed to help individuals work together on a common task or project, even if they are geographically dispersed.

Organizational Boundaries

The defined edge of an organization that separates it from its environment and other entities, encompassing physical, legal, and social limits.

Time

The ongoing and irreversible progression of events from the past through the present to the future.