The First Time Barry Brought His Car to Auto Lube

question 23

Multiple Choice

The first time Barry brought his car to Auto Lube to have the oil changed he was very satisfied with the service.The service manager consulted him several times while his car was being serviced,asked him if there were any problems with the car,recommended when additional services should be performed and answered questions directly and politely.However,when Barry went back to Auto Lube after three months to have his oil changed again,he was not satisfied with the service.The manager spoke to him only when he arrived and when he paid his bill.In addition,the manager was impatient and unfriendly during the interaction.Barry's experience at Auto Lube illustrates the _____ of services.

• A) Intangibility
• B) Heterogeneity
• C) Simultaneous production and consumption
• D) Perishability
• E) Divisibility

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Definitions:

Maltreated Children

Maltreated children are those who experience abuse, neglect, or exploitation, resulting in potential harm to their health, survival, development, or dignity.

Unreported Cases

Instances of particular events, illnesses, or conditions that occur but are not documented or disclosed to authorities or in statistical data.

Child Abuse

Harm or maltreatment of a child through physical, sexual, emotional, or neglectful actions by a caregiver or another person.

Crime Of Violence

An act committed against a person, property, or society that involves the use or threat of physical force.