Which of the Following Is NOT a Source of Desired

question 44

Multiple Choice

Which of the following is NOT a source of desired service and predicted service?

• A) Situational factors
• B) Explicit service promises
• C) Implicit service promises
• D) Word-of-mouth communications
• E) Past experiences

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Definitions:

Direct Materials

The raw materials that are directly used in the production of a product, easily traceable to that product.

Cost of Goods Manufactured

The total production cost incurred by a company to manufacture products in a specific period, including costs of materials, labor, and overhead.

Job-Order Costing

Job-order costing is an accounting method that tracks costs individually by job or order, suitable for customized orders or distinct projects.

Direct Labour

Direct labour refers to the work of employees who are directly involved in the production of goods or the delivery of services, opposite to indirect labor.