Customer Service Reps

question 99

Multiple Choice

Customer service reps

• A)work with customers to resolve problems that arise at the time of purchase.
• B)work for producers calling on their intermediaries and their customers.
• C)provide technical assistance to order-oriented salespeople.
• D)work with customers to resolve problems that arise with a purchase,usually after the purchase has been made.
• E)are invaluable in working with business customers,but not with final consumers.

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Definitions:

Heuristics

A strategy for making judgments quickly, at the price of occasional mistakes.

Dissonance Theory

A psychological theory suggesting that inconsistency among beliefs, attitudes, and behaviors causes discomfort, leading individuals to seek coherence.

Floodplain

A flat area of land adjacent to a river or stream that experiences occasional or periodic flooding.

Real Danger

Real danger denotes a genuine threat to an individual's safety or well-being, necessitating an appropriate response.