When Customers Have Questions About a Product They've Purchased or Problems

question 182

Multiple Choice

When customers have questions about a product they've purchased or problems using it,they can go online to the company's website to search for answers or interact with others with a similar problem.This is an example of

• A)order-taking.
• B)prospecting with a CRM database.
• C)searching a community support forum.
• D)order-getting.
• E)accessing customer service.

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Definitions:

Net Income

The amount of money that remains after all operating expenses, taxes, and dividends have been paid, representing the company's profit.

Cost Method

An accounting method used to value inventory or assets, based on the price paid to acquire them.

Stock Investments

Financial assets representing shares of ownership in a corporation, which may provide dividends and capital gains to the investor.

Dividend Revenue

Income earned by shareholders when a company distributes a part of its earnings to its stockholders.