Communication That Customers Receive During the Customer-Initiated Communication Process Is

question 307

True/False

Communication that customers receive during the customer-initiated communication process is not helpful when the customer is actively gathering purchase information.

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Definitions:

Direct Perception Checking

A communication technique where one seeks clarification about another's words or actions directly from the source to avoid misunderstandings.

Direct Perception Checking

A method of verifying the accuracy of one's understanding of another person's feelings or intentions through direct communication.

Attribution

The process by which individuals explain the causes of behavior and events, attributing them to either internal dispositions or external situations.

Indirect Perception Checking

Seeking additional information through passive perception, such as observing and listening, either to confirm or refute your interpretations.