Use This Information for Questions That Refer to the United

question 128

Multiple Choice

Use this information for questions that refer to the United Tools case. Terry Harter is marketing manager for United Tools,and Mike O'Reilly is the firm's logistics manager.They work together to make decisions about how to get United's hand and power tools to its customers-a mix of manufacturing plants and final consumers (who buy United tools at a hardware store) .United Tools does not own its own transport facilities,and it works with wholesalers to reach its business customers.
Together,Harter and O'Reilly try to coordinate transporting,storing,and product-handling activities to minimize cost while still achieving the customer service level their customers and intermediaries want.This usually requires that United keep an inventory of most of its products on hand; but demand for its products is fairly consistent over time,so inventory is easy to manage.
Harter has identified four options for physical distribution systems she could use to reach two of her key wholesalers,Ralston Supply and Ricotta Tool Co.The total cost for each option-and the distribution service levels that can be achieved-are as follows:
$\begin{array}{c}\begin{array}{lll}\\1.\\2.\\3.\\4.\\\\\end{array}\begin{array}{lll}\text{Main feature of system:}\\Airfreight\\Inland ~waterways\\Trucks\\Rail ~and ~regional\\warehouses\\\end{array}\begin{array}{lll}\begin{array}{rc}\text { Total Cost}&\text { Distribution Service Level }\\\$ 1,000,000 & 95 \text { percent } \\\$ 300,000 & 60 \text { percent } \\\$ 500,000 & 70 \text { percent } \\\$ 650,000 & 80 \text { percent }\\\\\end{array}\end{array}\end{array}$
Ralston Supply expects a very high level (90 percent) of distribution customer service.Ricotta Tool Co.is willing to settle for a 70 percent customer service -leveleven if that means some products will occasionally be out of -stockif it gets products at a lower price.
For its large retail hardware customers (like Home Depot) ,United regularly ships smaller orders directly to individual stores or in some cases to the retail chain's warehouses.Cross-country shipments usually go by rail,while regional shipments usually go by truck.
United ships to the regional distribution centers of one of the retail hardware chains that it serves.The main advantage of the distribution centers for the retailer is likely to be that they

• A)can store a larger inventory than in traditional warehouses.
• B)eliminate the need for electronic communications between the distribution centers and the individual stores.
• C)speed the flow of tools from the factory to the stores.
• D)None of these is an advantage of distribution centers.

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Definitions:

Enactment

In psychotherapy, actively playing out or engaging in specific behaviors or role plays to resolve conflicts or understand complex feelings.

Systems Therapies

A group of therapies focusing on the interactions and dynamics within family systems or social systems to address psychological problems.

Cognitive Therapies

A group of psychological treatments designed to identify and challenge negative thinking patterns and beliefs to alter emotional responses and behaviors.

Out of Bounds

A term used to describe actions, words, or situations that go beyond accepted limits, rules, or norms.