In Order to Build Relationships with Customer Value,firms Must Do

question 257

Multiple Choice

In order to build relationships with customer value,firms must do all of the following EXCEPT

• A)ensure that everyone in a firm works together to provide customer value before and after each purchase.
• B)brief their advertising people to develop ads that try to convince a customer to buy once.
• C)attract customers in the first place-and keep them satisfied after they buy.
• D)try to adopt the marketing concept.
• E)try to eliminate costs that do not give value to customers.

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Definitions:

Predicting Behavior

The process of forecasting future actions based on past and present observations or data.

Control

The ability to shape or control the actions of individuals or the direction of events.

Science Of Behavior

The systematic study and analysis of how individuals behave and interact, encompassing a wide range of psychological and sociological aspects.

Control

In an experimental context, refers to maintaining influence over all variables except the one being tested to determine its effect accurately.