Marketing Plays an Essential Role in Creating Customer Satisfaction

question 369

True/False

Marketing plays an essential role in creating customer satisfaction.

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Definitions:

Organizational Commitment

The level of engagement and loyalty an employee feels towards their company or workplace.

Contractual Obligation

A legal agreement between parties that outlines duties, rights, and responsibilities.

Continuance Commitment

The level of engagement and willingness of an employee to remain with an organization due to perceived costs of leaving.

Employee Involvement

The degree to which employees are able to contribute ideas and be part of decision-making processes in their workplace.