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Customer Service and Support (CSS) Is a Part of Operational

question 5

True/False

Customer service and support (CSS) is a part of operational CRM that automates service requests, complaints, product returns, and information requests.


Definitions:

Sample

A selected subset of a population used in statistical analysis, intended to represent the larger group.

Collection

A group or accumulation of objects or items that are gathered together.

Interest

Interest is the cost of borrowing money, typically expressed as a percentage of the principal, or the income earned on deposited funds.

Study

An investigation or analysis of a subject or area of research to acquire knowledge or establish facts.

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