Examlex
Call scripting occurs when a customer service representative answers customer inquiries and solves problems by email and IMing.
Ulrich Beck
A German sociologist known for his work on risk society, individualization, and reflexive modernization.
Transnational Processes
Activities or phenomena that cross national boundaries and involve interactions between people, businesses, and governments across different countries.
Global Stratification
The hierarchical arrangement of individuals and countries around the world, leading to patterns of inequality in wealth, resources, and power.
Zygmunt Bauman
A Polish sociologist and philosopher known for his analysis of the links between modernity, globalization, the individual, and society.
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