What Supports Back-Office Operations and Strategic Analysis and Includes All

question 231

Multiple Choice

What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?

• A)Analytical CRM
• B)Operational CRM
• C)Website Personalization
• D)All of the above

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Definitions:

Net Operating Income

The profit realized from a business's operations after subtracting all operating expenses from operating revenues.

Contribution Margin

The amount by which a product's selling price exceeds its total variable costs, used to cover fixed costs and contribute to net profits.

Variable Expense Ratio

A financial metric that represents the proportion of variable expenses to sales revenue, indicating how much variable costs change in response to sales activity.

Break-even Point

The level of production or sales at which total costs equal total revenue, resulting in no net loss or gain.