Which of the Following Is Where Customer Service Representatives Answer

question 27

Multiple Choice

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

• A)Contact center
• B)Web-based self-service
• C)Call scripting
• D)Website personalization

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Definitions:

Photoreceptor Cells

Specialized cells found in the retina of the eye that detect light and convert it into electrical signals for vision.

Ciliary Ring

Portion of the ciliary body of the eye that contains smooth muscle cells.

Iris

The colored part of the eye surrounding the pupil, controlling the amount of light entering the eye by adjusting the size of the pupil.

Sclera

The white, outer layer of the eyeball, providing protection and form.