___________ Scripting Systems Access Organizational Databases That Track Similar Issues

question 15

Short Answer

___________ scripting systems access organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer.

Understand the basic concepts and theories of motivation including drive-reduction theory and Maslow's hierarchy of needs.

Recognize the physical and psychological processes tied to hunger, eating, and sexual responses.

Identify psychological needs and how they relate to motivation.

Differentiate between intrinsic and extrinsic rewards and their impact on behavior.

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Definitions:

Functional Autonomy

A concept in psychology where behaviors that once served a specific purpose become independent of their original motive.

Reflexes

Automatic, involuntary responses to specific stimuli, such as blinking when an object approaches the eyes unexpectedly.

Fixations

Psychological terms referring to the persistent focus of an individual's desire or interest on a specific object, concept, or stage of development, often resulting from unresolved conflicts.

Ego

In psychoanalytic theory, the part of the personality that mediates between the demands of the id, the superego, and reality.