What Are Costs That Make Customers Reluctant to Switch to Another

question 198

Multiple Choice

What are costs that make customers reluctant to switch to another product or service?

• A) Support activities
• B) Switching costs
• C) Loyalty rewards
• D) Value chain activities

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Definitions:

X-axis

The horizontal axis on a graph, typically representing the independent variable in Cartesian coordinates.

Leadership Grid

The Leadership Grid, developed by Blake and Mouton, is a model that identifies five different leadership styles based on the concern for people and concern for production.

Leadership Style

The approach and methods used by a leader to guide, motivate, and manage a team or organization.

Leadership Grid

A framework that identifies five leadership styles based on concern for people and concern for production.