The ________ Measures Customers' Satisfaction and Perceptions of Quality of a Representative

question 79

Multiple Choice

The ________ measures customers' satisfaction and perceptions of quality of a representative sample of America's goods and services.

• A) ISO 9000
• B) ICE
• C) Net Promoter Score (NPS)
• D) American Customer Satisfaction Index (ACSI)
• E) American Price Index (API)

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Definitions:

Historic Causality

The investigation and understanding of cause and effect as they relate to historical events and developments.

Historical Constants

Features or factors within society that remain largely unchanged over time, serving as a foundation for understanding historical dynamics.

Formal Rationality

This concept illustrates the rationale characterized by an explicit and systematic adherence to codified standards and logical assessment processes, particularly within bureaucratic institutions.

Quantified Focus

The emphasis on measurable or quantifiable aspects of a subject, often employing statistics and data analysis to understand and assess phenomena.