Which of the Following Is the First Step of the Control

question 13

Multiple Choice

Which of the following is the first step of the control process?

• A) Measuring actual performance
• B) Comparing actual performance against chosen standards
• C) Evaluating the results of comparison
• D) Establishing the standards of performance
• E) Initiating corrective action

---

Definitions:

Openness

A personality trait characterized by an individual's willingness to experience new ideas, be transparent, and accepting of different perspectives.

Conscientiousness

A personality trait characterized by diligence, carefulness, and a desire to do a task well.

Self-serving Bias

A cognitive bias that involves attributing successes to internal factors and failures to external factors to protect self-esteem.

Fundamental Attribution Error

The tendency to overestimate the influence of personality and underestimate the influence of situational factors when explaining others' behavior.